The exchange and returns policy on our website aims to ensure your complete satisfaction as our customer. We strive to provide quality service and products that meet your expectations. If you purchased a product from our website and would like to submit a request for return or exchange, You should note the following points:
Returns and Exchanges for Damage: We only accept returns or exchanges if there is product damage or manufacturing defect. You must inform us of the problem within [24 ساعة] of receiving the product.
Return and exchange procedures: When you decide to submit a request for return or exchange based on product damage, You must contact our customer service team via [contact information at the bottom of the page] and provide your order details and clear photos showing the damage.
Specified period for return and exchange: Return and exchange requests must be submitted within [24 ساعة] from the date of receipt of the product.
Compensation terms: If your return or exchange request is accepted, We will provide a replacement for the damaged product or provide a full refund. According to your desire.
Return Shipping and Costs: Return shipping costs will be incurred if your return or exchange request is accepted.
Please carefully review our Returns and Exchanges Policy on our website for more details on the full terms and conditions. We value your shopping with us and work hard to ensure your complete satisfaction every time you do business with us. Our policy lasts 1 day. If more than one day has passed since your purchase, unfortunately we cannot offer you a refund or replacement. To be eligible for an exchange, your item must be unused and in the same condition that you received it.
Additional non-returnable items:
Gift cards and promo codes redeemed for Wish points
Refunds
If a transaction error occurs while making payment, in most cases the money will be refunded to the same credit card you used for the original purchase. The amount will be refunded in the following cases:
- The wrong product was sent by Taj Perfumes.
- The product is defective.
- The product is damaged during shipping.
- The item was not delivered within the agreed time
Late or missing refunds (if applicable)
If you haven’t received your refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all this and have not received your refund yet, please contact us at [email protected].
